Caesars Entertainment in partnership with CerpassRx and their Prescription Optimization Program (POP) will be working tirelessly to find options that put unwarranted pharmaceutical healthcare expenditures back in your pocket. Our team is here to assist you should you have any issues using your Pharmacy Benefits.

2024 Pharmacy Benefit Updates
  • A new ID card has been sent to all plan participants. If you haven’t received it yet, please reach out to the CerpassRx Member Services Support Center at (469) 598-2351.
  • Your Member ID is your Caesars Employee ID (800#). For those enrolled in a medical plan through UMR, your ID will start with 299 followed by your Caesars Employee ID. For example: 299800…
  • Your current prescription refills remain available through your chosen retail pharmacy. Within 24 hours of filling or refilling a prescription, that information will be accessible on the CerpassRx Member Web Portal.
  • Eligible mail order prescriptions may now be automatically transferred from CVS to PillPack. To refill your mail order prescription, register at Please note that controlled, specialty, or expired prescriptions will not be transferred.
  • Access your Member Web Portal at to create your account.
  • Experience the convenience of accessing personalized health information, continuously updated within 24 hours of filling or refilling prescriptions throughout 2024. Simply download the CerpassRx mobile app to stay informed and empowered about your health!
  • For any pharmacy-related inquiries, contact the CerpassRx Member Services Support Center at (469) 598-2351.

1/1/2024 Formulary Changes

Dear Member, We are reaching out to inform you of our annual formulary update. Changes will be effective on January 1, 2024. Members directly impacted will be receiving a letter in the mail. This letter will notify you of the medication and details around the change.  If you receive this letter, we encourage you to take it to your doctor to discuss the possibility of switching to a covered alternative. We apologize for the inconvenience this may cause.

Mail Delivery by PillPack

Caesars Entertainment is proud to offer mail delivery by PillPack, a simple, innovative way to manage your prescription medications. PillPack, by Amazon pharmacy, is a full-service pharmacy that sorts your medication by the dose and delivers them to your door at no additional cost. We especially recommend this service if you take a medication on an ongoing basis. Here’s what you need to know to use the service.

See which medications are covered

Prescription Optimization Program

The Prescription Optimization Program (POP) is designed to assist Caesars Entertainment members with obtaining critical medications that they may normally have trouble affording. Beginning January 1, 2024 all medications over $1,000.00 will require a prior authorization from CerpassRx and routed through the POP team. Should you have any questions regarding this program, please reach out to the CerpassRx POP team:

Phone: (469) 598-2324 or Email:

Ask for Generics

A generic drug is a pharmaceutical drug that is equivalent to a brand-name product in dosage form, strength, route of administration, quality, performance, and intended use. A generic drug must meet the same quality and safety standards that brand drugs have.

Exclusive Pharmacy Network

Pharmacies Include

CVS, Walgreens, Sam’s,
Walmart & Costco 

Using your ID card

Remember to show your new ID card starting 01/01/2024 at the pharmacy.

BIN: 023385



Phone #: (469) 598-2351

Using your pharmacy benefits

Start by reviewing your member ID card. You should see a CerpassRx logo on the back of your card. You are able to access your pharmacy benefit resources in a number of ways:

By phone

Our Member Services Support Center is available 24 hours a day, 7 days a week, 365 days a year. Call 469-598-2351 for any questions regarding your pharmacy benefits or prescription coverage.


Visit the secure, private member web portal to:

  • Manage all your prescriptions on a single dashboard
  • Compare prices at local pharmacies
  • Find the lowest cost for your prescription
  • Locate a pharmacy near you
  • Keep track of your health history
  • Track your individual and family spending
  • Learn more about your prescription drugs

Via the mobile app

Easily access your information anytime, anywhere using your mobile device. Download the CerpassRx mobile app for tools to help you maximize your pharmacy benefit.


Registration is easy!

Register now!

Grab your CerpassRx ID card and click below to “activate your account.”

Already registered?

Click below to log in or access our short cut by clicking on the “Member Login” tab at the top of the page.

Want member portal access?

This is a private, secure website designed just for you. Your pharmacy plan information is available and kept up-to-date in real time.

Easy access allows you to:

  • Manage all your prescriptions on a single dashboard
  • Keep track of your health history
  • Learn more about your prescription drugs
  • Compare prices at local pharmacies
  • Find your lowest prescription cost
  • Locate your pharmacy and get driving directions
  • Track your individual and family spending
  • Take it all with you through the mobile app

Prefer on-the-go access?

We got you covered with our CerpassRx mobile app. The mobile app provides easy, on-the-go access to your pharmacy plan information and has the same features as the online web portal experience. Once you have your CerpassRx ID card, get the app by searching for CerpassRx Member Portal at the Apple App Store or Google Play.

Interested in a cost savings tip? Ask for generic.

It’s just the same, without the name, and the savings based on cost of the drug can be substantial.